Brigby said: FindingHeart8 said: Opperstamper said: bken1234 said: I can also tell everyone he is nothing short of beloved on the Marvel boards, so I count us lucky to have him joining the team with Oktagon_Support here. I want to believe this, but in over a week we didn't get a simple "Hi guys". What's the deal? Good point, when is he planning on joining? We feel neglected Brigby IceIX is the secondary point of contact, as he'll be working more behind the scenes. @Oktagon_Support should be your primary point of contact, and the person that will be interacting the most in the forum with everyone.
FindingHeart8 said: Opperstamper said: bken1234 said: I can also tell everyone he is nothing short of beloved on the Marvel boards, so I count us lucky to have him joining the team with Oktagon_Support here. I want to believe this, but in over a week we didn't get a simple "Hi guys". What's the deal? Good point, when is he planning on joining? We feel neglected Brigby
Opperstamper said: bken1234 said: I can also tell everyone he is nothing short of beloved on the Marvel boards, so I count us lucky to have him joining the team with Oktagon_Support here. I want to believe this, but in over a week we didn't get a simple "Hi guys". What's the deal?
bken1234 said: I can also tell everyone he is nothing short of beloved on the Marvel boards, so I count us lucky to have him joining the team with Oktagon_Support here.
bken1234 said: OS is not a generic account. She is a person, give her some time to acclimate to the forum and her position.
Michael_WC said: bken1234 said: OS is not a generic account. She is a person, give her some time to acclimate to the forum and her position. My apologies for the assumption. I don't think it is a far stretch for anyone to assume this was a generic account used for anyone posting support related posts and articles. That error is on me.However, let's take a step back and look at an excerpt from Brigby's departing post:"As sad as I am to be leaving the amazingly passionate MTGPQ community, taking my spot will be a seasoned D3 Go! Production veteran: @IceIX . He has been the champion Producer for Marvel Puzzle Quest since its inception, and now he will also be supporting Magic: Puzzle Quest as its Producer.In addition, Oktagon will also be taking steps to increase the level of engagement they're able to have with the community, as some of you may have already seen @Oktagon_Support posting articles and replies.With IceIX joining Oktagon at the game's helm, I'm excited to see the progress and growth MTGPQ will experience in the future."The community has come to know Brigby as the voice of the Developer/Publisher here on the forums. He specifically states that IceIX will be taking his spot. One can only surmise that IceIX's involvement here would be similar to Brigby yet there has been nothing but silence from this individual, not even a casual Hello.It wasn't until today that the clarification was made that IceIX would be working more behind the scenes and Oktagon_Support would be taking point on communicating with the forum. This reads as the exact opposite of what was initially announced. Even if this was contrary to the original intention it wasn't even cleared up until 11 days later and after much complaining from the community.All of this is to say, communication with your customers is key. While it may not seem like it on the surface, perhaps it's hard to tell on a message board, but many of us share genuine concern. We want the game to continue to improve, we want to see success out of an IP many of us cherish. The cries for answers come from a community that cares.While some of this may sound like entitlement, I'm a relatively big spender on IAPs, have been a VIP since coming back to the game, and want to continue supporting the game and it's developers, but that is becoming harder to do.Game development is hard, I get it, but every time we turn around more features and mechanics are added to the game along with a mountain of the bugs that could rival an Egyptian plague. And that's the thing, it's not like these bugs are unknown, many of us report them almost as soon as a new exclusive card is purchasable from the vault (this doesn't even address the many that exist from regular cards). Many of us feel like QA testers, but there is no communication with the devs or support how or what they are doing to fix these problems. When you drop $30 USD only to find you can't use your cards because they don't work as intended or worse completely freeze the game one tends to get a little upset. Worse still when there is no acknowledgment of an issue or if\when it might be fixed.Hopefully this post is taken as constructive criticism as it is intended and not as an attack. There is a thriving community out there that only wants to see the game get better. I for one am happy to consider myself one of its many members.Michael
bken1234 said: Michael_WC said: bken1234 said: OS is not a generic account. She is a person, give her some time to acclimate to the forum and her position. My apologies for the assumption. I don't think it is a far stretch for anyone to assume this was a generic account used for anyone posting support related posts and articles. That error is on me.However, let's take a step back and look at an excerpt from Brigby's departing post:"As sad as I am to be leaving the amazingly passionate MTGPQ community, taking my spot will be a seasoned D3 Go! Production veteran: @IceIX . He has been the champion Producer for Marvel Puzzle Quest since its inception, and now he will also be supporting Magic: Puzzle Quest as its Producer.In addition, Oktagon will also be taking steps to increase the level of engagement they're able to have with the community, as some of you may have already seen @Oktagon_Support posting articles and replies.With IceIX joining Oktagon at the game's helm, I'm excited to see the progress and growth MTGPQ will experience in the future."The community has come to know Brigby as the voice of the Developer/Publisher here on the forums. He specifically states that IceIX will be taking his spot. One can only surmise that IceIX's involvement here would be similar to Brigby yet there has been nothing but silence from this individual, not even a casual Hello.It wasn't until today that the clarification was made that IceIX would be working more behind the scenes and Oktagon_Support would be taking point on communicating with the forum. This reads as the exact opposite of what was initially announced. Even if this was contrary to the original intention it wasn't even cleared up until 11 days later and after much complaining from the community.All of this is to say, communication with your customers is key. While it may not seem like it on the surface, perhaps it's hard to tell on a message board, but many of us share genuine concern. We want the game to continue to improve, we want to see success out of an IP many of us cherish. The cries for answers come from a community that cares.While some of this may sound like entitlement, I'm a relatively big spender on IAPs, have been a VIP since coming back to the game, and want to continue supporting the game and it's developers, but that is becoming harder to do.Game development is hard, I get it, but every time we turn around more features and mechanics are added to the game along with a mountain of the bugs that could rival an Egyptian plague. And that's the thing, it's not like these bugs are unknown, many of us report them almost as soon as a new exclusive card is purchasable from the vault (this doesn't even address the many that exist from regular cards). Many of us feel like QA testers, but there is no communication with the devs or support how or what they are doing to fix these problems. When you drop $30 USD only to find you can't use your cards because they don't work as intended or worse completely freeze the game one tends to get a little upset. Worse still when there is no acknowledgment of an issue or if\when it might be fixed.Hopefully this post is taken as constructive criticism as it is intended and not as an attack. There is a thriving community out there that only wants to see the game get better. I for one am happy to consider myself one of its many members.Michael Brigby was never MtGPQ’s actual Producer. As far as I know, for a long time, that was Cthulhu— and we never heard from him. And we didn’t complain. Brigby was the Community Manager for D3Go! This is a position in the Communications department where the one duties is to manage this forum. (He wore many other hats, despite the fact that people thought the forum was his only job). A few months ago Brigby was moved into the production side of MtGPQ for a period before being moved to GI Joe, but as far as I know his primary responsibility was always Community Manager which is a very different thing. Regardless, there is a changing of the guard and the structure of how things are being done. Let’s be welcoming to OS and optimistic. How is it a bad thing to cut out the middle man and now have a direct representative from Oktagon managing our community? Everything we say and do is now going directly to Oktagon. I fail to see the issue.
Oktagon_Support said: Hi guys,Thanks to those who wished me a welcome, and to those who still feel frustrated with some aspects of the game I promise that we, from Oktagon, are always doing our best to deliver the best to you. Here we are all Magic lovers, just like you! We are going through a time of adaptation but we hope to get over it soon and improve several aspects of the development/player relationship.Regards to all,Marcela.