Take my money (and not give me the Planeswalker) [Fixed]

Julie71Julie71 Posts: 288 Mover and Shaker
edited January 2020 in MtGPQ Bugs & Technical Issues
So I just purchased Rowan and Will Kendrith bundle . Was excited to level then up.  Received the cards and hit the Planeswalkers that popped up.  Went to my PW list and gotcha sucker. Thanks for your money now here is your rewards. NOTHING!!!!!!!!!!! (Support contacted) @Oktagon_Support ??? @IceIX???
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Comments

  • WindyWindy Posts: 79 Match Maker
    So it's in your PW list but you can't use it? Or not in the list at all? 
  • Julie71Julie71 Posts: 288 Mover and Shaker
    @Windy not on the list at all. 
  • Oktagon_SupportOktagon_Support ADMINISTRATORS Posts: 1,536 Chairperson of the Boards
    Hello @Julie71

    I can't find your ticket in our support tool.
    Could you inform the ticket number?
  • Julie71Julie71 Posts: 288 Mover and Shaker
    Yes let me log onto the game
  • Julie71Julie71 Posts: 288 Mover and Shaker
    I did it through the game (support) I don't see a ticket# and I don't know how to put screenshots here.
  • EdhmageEdhmage Posts: 7 Just Dropped In
    Same thing happened to me, I haven't put in a ticket yet
  • QuantiusQuantius Posts: 226 Tile Toppler
    Same for me, but I'm not putting in a **** ticket. They need to just fix it.
  • Julie71Julie71 Posts: 288 Mover and Shaker
    I seem to be also missing my eld vanguard cards. 
  • Mburn7Mburn7 Posts: 3,380 Chairperson of the Boards
    This is why I stopped spending money on this game.  If the devs can't be bothered to make sure new stuff isn't bugged, why should I reward them for it with cash?

    Almost every cash exclusive released by Oktagon has been bugged in some way.  Its unfathomable.
  • Gunmix25Gunmix25 Posts: 1,331 Chairperson of the Boards
    Julie71 said:
    I seem to be also missing my eld vanguard cards. 
    Missing as in you don't have any after purchasing? Or missing from the viewing area?

    I always check to see what's available. Once I saw it was empty I did not buy a pack. 
  • Julie71Julie71 Posts: 288 Mover and Shaker
    It's an empty eld vault @Gunmix25
  • chaosascendschaosascends Posts: 16 Just Dropped In
    Same issue - purchased, but no PW to view, let alone select. Opened a support request through the ingame support system. Also checked for an update and restarted the game. Does not show up in any PW views, but my account has been charged.
  • chaosascendschaosascends Posts: 16 Just Dropped In
    Support got back to me, confirming the PW in my inventory and stated that I should force close and restart. I had already tested on a different device and had power cycled the device. After power cycling, the PW (and all the Eld Vanguards) now show in my inventory.
  • QuantiusQuantius Posts: 226 Tile Toppler
    chaosascends said:
    Support got back to me, confirming the PW in my inventory and stated that I should force close and restart. I had already tested on a different device and had power cycled the device. After power cycling, the PW (and all the Eld Vanguards) now show in my inventory.
    This worked for me too. TY
  • Gunmix25Gunmix25 Posts: 1,331 Chairperson of the Boards
    Same here. Support reached out after I sent them a notice that I submitted a ticket with a screen shot. See the cards now
  • Oktagon_SupportOktagon_Support ADMINISTRATORS Posts: 1,536 Chairperson of the Boards
    Hi guys,

    Those who couldn't see the ELD Vanguard cards, please check again.
    It seems to be fixed now.
    Thank you for your patience.
  • bken1234bken1234 GLOBAL_MODERATORS Posts: 2,835 Chairperson of the Boards
    [MOD NOTE] Moved to Bugs & Technical Issues. BK
  • ih8reginih8regin Posts: 18 Just Dropped In
    Missing mine, purchased yesterday at 21:xx GMT+3. Check please?
  • bken1234bken1234 GLOBAL_MODERATORS Posts: 2,835 Chairperson of the Boards
    ih8regin said:
    Missing mine, purchased yesterday at 21:xx GMT+3. Check please?
    They cannot check player accounts from the forum, as your forum account is not attached to the game. Please send an in-game ticket or use this form: 
    https://d3go.helpshift.com/a/magic-puzzle-quest/?contact=1
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