Trick or treat event ended, no rewards given [Investigating]

Gunmix25
Gunmix25 Posts: 1,442 Chairperson of the Boards
edited October 2019 in MtGPQ Bugs & Technical Issues
I was in 1st place for my bracket and when the event ended there were no rewards given. The pop up screen shown that I placed but the rewards box was blank.  Confirmed when I saw that my Jewel count is the same prior the event ending.  I rebooted the app to be sure. Same result.

Comments

  • Horadrim
    Horadrim Posts: 124 Tile Toppler
    We got tricked... no treats 
  • Tremayne
    Tremayne Posts: 1,768 Chairperson of the Boards
    I didn’t get any price either, there where approximately 15-25 players who had max point in my bracket before the last charge, so I should have placed in the top 100, but the event just fizzled.

    nice trick, just checking to see if you have also paper towelled my house.
  • Quantius
    Quantius Posts: 228 Tile Toppler
    I hope they're not expecting us all to put in tickets, is there anyone this didn't happen to?
  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,667 Chairperson of the Boards
    Hello guys,

    Those who didn't receive the event's rewards and didn't open a ticket with Costumer Support, please send me your UID and your rank position through DM here.
    We'll be sending the correct amount of rewards.
    Thank you for your patience.
  • LakeStone
    LakeStone Posts: 1,377 Community Moderator
    edited October 2019
    Hi Everyone - We will be sending compensation to all players shortly in the game but if you fall inside the Top 100, please send information about your rank position and your UID to @Oktagon_Support here in the forums if you haven't yet reached out to CS.  Or you can email customer support at mtgpqsupport@d3go.com and the team can assist.

    Thank you!
  • Quantius
    Quantius Posts: 228 Tile Toppler
    So I sent a PM, and just now when I logged in I saw a mail notification so I went to claim and it hung the client. I killed the app and went back in, now it's gone. I'll check again in a bit, but something is weird.
  • Jayarieldrillowup
    Jayarieldrillowup Posts: 24 Just Dropped In
    LakeStone said:
    Hi Everyone - We will be sending compensation to all players shortly in the game but if you fall inside the Top 100, please send information about your rank position and your UID to @Oktagon_Support here in the forums if you haven't yet reached out to CS.  Or you can email customer support at mtgpqsupport@d3go.com and the team can assist.

    Thank you!
    What kind of compensation for rank 552 players? Only asking so I know if sending in a ticket is worth the effort on my part.

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