INFO - Cancelling subscription without a functioning MTGPQ app

Tremayne
Tremayne Posts: 1,768 Chairperson of the Boards
edited June 2019 in MtGPQ General Discussion
If the problem persists and you want to cancel your subscription, it is possible to do so without having a functioning MTGPQ app.

Update - due to Matthew’s post below, I reiterate that, I do not advocate removing your subscription, but if you think that you cannot stop a subscription without the app, then I’m showing you an alternative here.

iOS - Follow these steps

How to cancel an App Store or News+ subscription on iPhone or iPad
  1. Launch the Settings app.
  2. Tap iTunes & App Store.
  3. Tap on your Apple ID.
  4. Tap View Apple ID when the pop up window appears.
  5. Enter your Apple ID password or fingerprint ID when prompted.
  6. Tap Subscriptions.
  7. Tap the Subscription you want to cancel.
Android - see post by @mburn7 among the first 5 posts. Sorry, since I don’t have an Android unit I can’t test any description for accuracy. 

Of course I hope it will not be necessary for anyone to use the procedure.

Comments

  • Tremayne
    Tremayne Posts: 1,768 Chairperson of the Boards
    @Matthew - I have updated my post, because I think your tone is a bit to harsh, but each to his own, when communicating.

    I sincerely hope they will get the problem fixed because I still see the potential in this game (maybe I’m being naive?).
  • FindingHeart8
    FindingHeart8 Posts: 2,734 Chairperson of the Boards
    Great info, thank you for sharing this!

    Now what do you do if you have an android?
  • Mburn7
    Mburn7 Posts: 3,427 Chairperson of the Boards
    FindingHeart8 said:
    Great info, thank you for sharing this!

    Now what do you do if you have an android?
    You can cancel subscriptions in the app store.  I did it when I got the free week.

    There is a "subscriptions" page in the Google Play Store menu where you can manage stuff.
  • FindingHeart8
    FindingHeart8 Posts: 2,734 Chairperson of the Boards
    Mburn7 said:
    FindingHeart8 said:
    Great info, thank you for sharing this!

    Now what do you do if you have an android?
    You can cancel subscriptions in the app store.  I did it when I got the free week.

    There is a "subscriptions" page in the Google Play Store menu where you can manage stuff.
    Thank you, going to go do that now
  • FindingHeart8
    FindingHeart8 Posts: 2,734 Chairperson of the Boards
    Fun fact: this option is only available at the Play Store, the Google Play Games app (where I've gone for all my mtgpq updates in the past) does not have this option.
  • Mburn7
    Mburn7 Posts: 3,427 Chairperson of the Boards
    FindingHeart8 said:
    Fun fact: this option is only available at the Play Store, the Google Play Games app (where I've gone for all my mtgpq updates in the past) does not have this option.
    I didn't even know there was a Google Play Games app.  What does that do?  And what would make it better than the store?
  • EvilDead
    EvilDead Posts: 167 Tile Toppler
    edited June 2019
    For Android people: (Obviously you need to login to the google account associated with your phone)

    https://www.screencast.com/t/inuUfoUzZdPO

    https://www.screencast.com/t/S89zkgYmQe

    https://www.screencast.com/t/8cmb2tPW

    https://www.screencast.com/t/zoVbJqA1

  • EvilDead
    EvilDead Posts: 167 Tile Toppler
    FindingHeart8 said:
    Fun fact: this option is only available at the Play Store, the Google Play Games app (where I've gone for all my mtgpq updates in the past) does not have this option.
    I just noticed that when you're viewing the game on the Play Store, under the normal Uninstall/Install/Update buttons, there is a Manage Subscriptions that you can click and accomplish the same thing that I posted above.

    Honestly, this is two days of having issues. Does it really warrant cancellation at this point? I think they will give us something to allay our frustration of the last two days. I'm not cancelling.
  • BigSwifty
    BigSwifty Posts: 98 Match Maker
    2 days of not being able to play a game you are paying for is pretty bad. I haven't cancelled yet, but if the game isn't playable all day today I'm considering it.
  • Mburn7
    Mburn7 Posts: 3,427 Chairperson of the Boards
    EvilDead said:
    FindingHeart8 said:
    Fun fact: this option is only available at the Play Store, the Google Play Games app (where I've gone for all my mtgpq updates in the past) does not have this option.
    I just noticed that when you're viewing the game on the Play Store, under the normal Uninstall/Install/Update buttons, there is a Manage Subscriptions that you can click and accomplish the same thing that I posted above.

    Honestly, this is two days of having issues. Does it really warrant cancellation at this point? I think they will give us something to allay our frustration of the last two days. I'm not cancelling.
    The issue is when the renewal time is for a lot of players.  If you can't login to the app to get your renewal rewards (or if the app is buggy and you don't get them credited at all) you are losing out on a lot of stuff.

    Better to cancel for now and then just renew when the app is up and running again just to be safe.
  • EvilDead
    EvilDead Posts: 167 Tile Toppler
    Mburn7 said:

    The issue is when the renewal time is for a lot of players.  If you can't login to the app to get your renewal rewards (or if the app is buggy and you don't get them credited at all) you are losing out on a lot of stuff.

    Better to cancel for now and then just renew when the app is up and running again just to be safe.
    I gotcha. Better hope the VIP levels don't work off of renewal streaks at that point. You might still be stuck at 1 once you subscribe again.....
  • Outersider
    Outersider Posts: 119 Tile Toppler
    Of course they didn't to any QC.... they have yet to prove that they even have a QC department, because if they did they should have been fired over a year ago. There is no QC because THEY DON'T CARE.... 
  • [Deleted User]
    [Deleted User] Posts: 0 Just Dropped In
    Matthew said:
    ...
    I just wanted to say... I like your signature? tag? picture. what do you call that thing?
  • FindingHeart8
    FindingHeart8 Posts: 2,734 Chairperson of the Boards
    Mburn7 said:
    FindingHeart8 said:
    Fun fact: this option is only available at the Play Store, the Google Play Games app (where I've gone for all my mtgpq updates in the past) does not have this option.
    I didn't even know there was a Google Play Games app.  What does that do?  And what would make it better than the store?
    I'm not sure if it's better persay, it's just what I was using.  It has all your games together for easy access, updates, also you can leave public reviews for games.  I honestly forgot there was an actual Play Store and had to search it on Google.
  • Matthew
    Matthew Posts: 605 Critical Contributor
    jimpark said:
    Matthew said:
    ...
    I just wanted to say... I like your signature? tag? picture. what do you call that thing?
    Thank you! Though I can't take credit for it. A friend made it.
  • FindingHeart8
    FindingHeart8 Posts: 2,734 Chairperson of the Boards
    edited June 2019
    EvilDead said:
    FindingHeart8 said:
    Fun fact: this option is only available at the Play Store, the Google Play Games app (where I've gone for all my mtgpq updates in the past) does not have this option.
    I just noticed that when you're viewing the game on the Play Store, under the normal Uninstall/Install/Update buttons, there is a Manage Subscriptions that you can click and accomplish the same thing that I posted above.

    Honestly, this is two days of having issues. Does it really warrant cancellation at this point? I think they will give us something to allay our frustration of the last two days. I'm not cancelling.
    I had some serious issues with VIP when I first signed up (basically mostly dupe rewards and no communication from developers until I escalated with D3).

    I've also been opposed to most of the changes the developers have made recently (no daily RT, loop timer, lower chances of good cards in packs, etc)

    This is moreso the straw that broke the camels back scenario.  Game not working right before VIP autorenewal is good grounds for being more cautious about how I spend my money with this game.

    At this point I do not believe the developers really care about the opinions of the mtgpq community, which makes me less inclined to buy their digital content.

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