Games
News
Blog
Forums
About
Support
Home
›
MPQ Bugs and Technical Issues
(Huawai) Game not loading [Fixed in R171]
Options
Tomlinson93
Posts:
2
Just Dropped In
November 2018
edited February 2019
in
MPQ Bugs and Technical Issues
I've recently upgraded my phone to the Huawei Mate 20 Pro and since I have I cannot play Marvel Puzzle Quest. I open the game to hear the initial sound when the app opens but just a black screen and then my phone freezes. I don't have this problem with any other app. I've had to resort to using my old phone just to play the game.
//Edited Title -Brigby
Tagged:
Android update
0
«
1
2
3
»
Comments
KillStormFirst
Posts:
140
Tile Toppler
November 2018
Options
I’m having an issue connecting to Facebook
0
Tombstone
ADMINISTRATORS
Posts:
1,208
Chairperson of the Boards
November 2018
Options
@Tomlinson93
The team is currently investigating this issue. If you would, please submit a ticket to Customer Support as the team is currently gathering information in regards to this problem.
0
djzen
Posts:
3
Just Dropped In
November 2018
Options
Got the exact same issue with my mate 20 pro
0
edwardedz
Posts:
1
Just Dropped In
November 2018
Options
Same here ... Hopefully it will be resolved soon
0
adroit_1
Posts:
1
Just Dropped In
December 2018
Options
Is there any update on this issue? I have been experiencing the same since I activated my Mate 20 Pro on November 15.
0
djzen
Posts:
3
Just Dropped In
December 2018
Options
1 month later and still no news about this issue. Pretty annoyed with the situation since I was a regular player. So, any news about it please????
0
Brigby
ADMINISTRATORS
Posts:
7,757
Site Admin
December 2018
Options
Hi Everyone. I apologize for the inconvenience, however we unfortunately do not have any update on this issue at this moment.
0
CT1888
Posts:
1,201
Chairperson of the Boards
December 2018
edited December 2018
Options
Update my Huawei P20 this morning and same problem. I'll put in a ticket shortly.
*edit* my phone moved to Android Pie with the update.
1
adroit_soldier
Posts:
2
Just Dropped In
December 2018
Options
When I opened a ticket over a month ago, I was told it had to do with EMUI 9. If that is the case, with Huawei rolling out Android Pie (EMUI 9), there should more players that experience this issue which should hopefully mean more support tickets opened.
0
motownjunkie
Posts:
51
Match Maker
December 2018
Options
I've got the same problem with my Honor View 10 which updated to EMUI 9 last week. Got a support ticket open already.
0
targaryen
Posts:
3
Just Dropped In
December 2018
Options
I hope they get this sorted soon, I miss playing this game
0
Gummifloh
Posts:
1
Just Dropped In
December 2018
Options
Well so far far they have not been able to solve this problem. They are offering to transfer your current account to another device and then retransfer as soon as the problem is solved..
0
Lady_Dragone
Posts:
2
Just Dropped In
December 2018
Options
Dec. 29th did a firware update on my Huawei P20 Pro and then could no longer play the game. It loads and the goes blank and crashes my phone. It was running fine before the update. My phone is now running on android 9 with EMUI 9.0.0 I hope they fix this soon. It's annoying to have to take another device just to play MPQ.
1
PrinceNite
Posts:
2
Just Dropped In
January 2019
Options
Same here, just updated my Huawei Mate 10 Pro to Emui 9.0. Then can't log in anymore
0
metallion
Posts:
276
Mover and Shaker
January 2019
Options
Same issue, phone updated itself last night to EMUI 9 and the game has refused to load. Ticket has been submitted
@Brigby
is there any further update? It's been more than a month since the issue was first reported and there's been no update yet
0
pierig
Posts:
1
Just Dropped In
January 2019
Options
Hello,
Same issue for me also. Have open a ticket
1
Lady_Dragone
Posts:
2
Just Dropped In
January 2019
Options
Got an answer to my ticket which was sorry the only thing we can do is help you transfer you game on an other plateform... Not really helpful.
1
Brigby
ADMINISTRATORS
Posts:
7,757
Site Admin
January 2019
Options
Hi Everyone. So we're unfortunately stuck at a bit of a blockade at the moment. We have acquired a Huawei device to investigate this issue, however, the EMUI 9 update is not available for it yet. We've received word that the specific Huawei model we possess will be included in the next wave of device updates, however, we're unaware of when that update will arrive.
Until then, I'm afraid we're unable to determine what's going on, however, Customer Support is happy to help players transfer their account to another device if they wish to play in the meantime. Thank you for your patience.
1
alhana14
Posts:
7
Just Dropped In
January 2019
Options
I'm having the same problem with my Huawei Mate 10. It was updated to Android 9.0 and EMUI 9.0.0 yesterday and MPQ could not load after that. It just froze my phone
Missing the game a lot so I hope you guys get a fix out soon.
1
ivanguardist
Posts:
3
Just Dropped In
January 2019
Options
same problem as the others. now when I leave home, I have to bring my phone, and my old phone ... please fix it soon. thank you.
0
«
1
2
3
»
Categories
All Categories
44.2K
Marvel Puzzle Quest
1.4K
MPQ News and Announcements
20K
MPQ General Discussion
3K
MPQ Tips and Guides
2K
MPQ Character Discussion
170
MPQ Supports Discussion
2.5K
MPQ Events, Tournaments, and Missions
2.8K
MPQ Alliances
6.3K
MPQ Suggestions and Feedback
6.2K
MPQ Bugs and Technical Issues
13.2K
Magic: The Gathering - Puzzle Quest
482
MtGPQ News & Announcements
5.2K
MtGPQ General Discussion
98
MtGPQ Tips & Guides
394
MtGPQ Deck Strategy & Planeswalker Discussion
282
MtGPQ Events
62
MtGPQ Coalitions
1.2K
MtGPQ Suggestions & Feedback
5.4K
MtGPQ Bugs & Technical Issues
32
Other 505 Go Inc. Games
21
Puzzle Quest: The Legend Returns
5
Adventure Gnome
6
Word Designer: Country Home
380
Other Games
142
General Discussion
238
Off Topic
190
505 Go Inc. Forum Rules
7
Forum Rules and Site Announcements