Rearranging cards [Fixed]

asrgimli
asrgimli Posts: 3 Just Dropped In
edited April 2019 in MtGPQ Bugs & Technical Issues
Ever since the latest update yesterday, I have been unable to rearrange the cards in my hand in any battle.  The icon on the left that had been there to allow me to move the cards is gone, and no matter what I try, I can't move them around.

//Edited Title -Brigby

Comments

  • Tombstone
    Tombstone ADMINISTRATORS Posts: 1,208 Chairperson of the Boards
    @asrgimli You should be able to rearrange the cards in your hand by tapping and holding the image of the card that you want to move and then dragging and dropping it where you want it to be. 

    If this isn't working, could you please send a ticket in to Customer Support including your device's make, model, and operating system, as well as where in the game you are encountering this problem?  
  • asrgimli
    asrgimli Posts: 3 Just Dropped In
    I have filed something on the app, but I tried it again and it doesn't work in any battle anywhere.  I may try to delete and redownload the app, but I don't want to have to do that unless I have to.  Thanks.
  • asrgimli
    asrgimli Posts: 3 Just Dropped In
    Well, I feel dumb.  There are no issues with moving cards; I just wasn't holding long enough.  I think it got changed enough to confuse me and I wasn't used to holding on the card for so long to move it.  Unfortunately, I have run into a new issue.  I had deleted the app and redownloaded it, and now it won't load when I sign into facebook.  If I don't sign into facebook, it will open up and let me play.  But trying to log into facebook makes it so that it won't load in.
  • Laeuftbeidir
    Laeuftbeidir Posts: 1,841 Chairperson of the Boards
    Can confirm it is acting weird currently. I've had it happen to me just now ; I had to use the usual workaround : tapping on a card to enlarge it, enlarging the art, then closing the art and the card. Then I was able to rearrange properly
  • Tombstone
    Tombstone ADMINISTRATORS Posts: 1,208 Chairperson of the Boards
    @asrgimli If you haven't been able to get back to your account yet, go ahead and send in a ticket to Customer Support with your current UID number and the Username of your old account, and they can help restore you. 

    @Laeuftbeidir Do recall where in the application you ran into this issue? 
  • Laeuftbeidir
    Laeuftbeidir Posts: 1,841 Chairperson of the Boards
    Tombstone said:


    @Laeuftbeidir Do recall where in the application you ran into this issue?
    . Well.. During a match! I didn't play story mode, most likely during a rising tensions match, could also be training grounds! Definetely one of those two.
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    Hi Everyone. Regarding the missing icon, the team is aware of this display issue, and they are currently investigating.

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