"David wrote: Moore"]Hi, We are experiencing some longer than usual wait times in Customer Support right now due to an increase in tickets in recent days. Apologies for the inconvenience. We've added some additional Support agents and recently added weekend hours, so ticket-submitters should see faster response times soon. If shortnamed wants to send me a PM with their ticket number I can see if I can help in any way. Thanks.
Ohboy wrote: "David wrote: Moore"]Hi, We are experiencing some longer than usual wait times in Customer Support right now due to an increase in tickets in recent days. Apologies for the inconvenience. We've added some additional Support agents and recently added weekend hours, so ticket-submitters should see faster response times soon. If shortnamed wants to send me a PM with their ticket number I can see if I can help in any way. Thanks. I really hate it when whining loudly allows people to jump the queue.
Ohboy wrote: I really hate it when whining loudly allows people to jump the queue.
shteev wrote: Ohboy wrote: I really hate it when whining loudly allows people to jump the queue. Why would you create such a negative experience for yourself? Why not just ignore it? Those are, after all, your 2 options.
Nitymp wrote: Probably as accounts being completely locked vs a ticket about something else shouldn't be in the same "queue". Probably because a queue and a backlog gets formed because support will always ask the same script questions without actually reading the emails. On top of requesting the EXACT SAME information that is provided by players on an email.
Ohboy wrote: David should be offering to put locked account complaints as top priority, not giving special treatment to just the people who are complaining the loudest.
HunMike wrote: Changes can't be anticipated before the discomfort reaches a certain treshold. Consider the sucessful queue-jumping as a reward for triggering those changes earlier for the rest of the herd too. Not everyone enjoys being an @sshole, but that IS the behavior which makes things change. If everyone always stayed in the line we'd be still hanging on trees. For example: They installed a chat button (chat is clearly works via the server), but not one for gathering the relevant match data when an in-game freeze occurs, storing it on your device and send it to the server when it can be done? Has anyone complained about that? No. Is the button there yet? Nope. Ok, putting that in is more difficult than that but far from impossible. I think it's the wrong impression to see the constant complaining as a bother. It's a(n irritating) sign that these players still care for the game, otherwise they won't be here.
Ohboy wrote: The queue jumping is only rewarding people who are impatient and loud. Everyone patiently waiting gets ****. It's basically a tax on etiquette. How pissed would you be if you're waiting to be seated at a table and someone who came later than you got the table because they complained about the wait? Would you seriously tell yourself they deserve it as a reward?
HunMike wrote: Ohboy: It's not the complaining that gets te job done but the urge to get rid of the source of discomfort. In this case, taking steev's point of view, this one issue put a whole (i presume top) coalition behind. -1 member constantly is a serious setback, most likely -20 mythics per event. Should every member hand in a ticket for the same issue? Would it be worth prioritising then? Sticking to your example with the table: i'd most likely demanded the same treatment with moderate politeness first, less if it didn't work, handing the problem over to the next guest. But if i were left without table with my 19 friends, well let's just say the first few drinks were on the house then. Either financially or literally, owners pick. Steev: You speak sarcasm as a second language. I didn't get what you tried to achieve with it but it sure was fun to read. Would be a shame if a couple words backfired later, wouldn't it?
HunMike wrote: In this case, taking steev's point of view, this one issue put a whole (i presume top) coalition behind. -1 member constantly is a serious setback, most likely -20 mythics per event.
Corn Noodles wrote: HunMike wrote: In this case, taking steev's point of view, this one issue put a whole (i presume top) coalition behind. -1 member constantly is a serious setback, most likely -20 mythics per event. GoblinPile was never in jeopardy of losing their coalition mythic for event placement. It could have an effect on their ability to stay in the top 2, but since top 10 gets a mythic, that shouldn't be part of the discussion.