Update on Server Maintenance - (02/19/16)*Updated

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LakeStone
LakeStone Posts: 1,377 Community Moderator
edited February 2016 in MtGPQ General Discussion
Hi Everyone -

We will be extending the scheduled server maintenance effective immediately. We expect the server to be down for a couple of additional hours and will let everyone know when the servers are back live.

We apologize for the inconvenience.

Additional Update (11:36AM PST)
Many of you are seeing the server live right now but we wanted to share that we are still doing tests and the server may still go down for maintenance. Once all tests are done, we will let everyone know.

Additional Update (2:30PM PST)
Server maintenance is now complete and the game is back and running. Everyone should have access to the game now. For anyone experiencing issues with Quick Battle events not properly rolling over, please visit https://d3go.com/forums/viewtopic.php?f=32&t=40107 and follow instructions for assistance.

For any additional assistance, please reach out to support at http://www.d3go.com/mobile-games-support. Thank you for your help!

Comments

  • Unknown
    Unknown
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    LakeStone wrote:
    ... and will let everyone know when the servers are back live.
    This would be very much appreciated. I checked the forum every minute for this kind of message during the maintenance, only to find out that the patch was already live for some time.
  • Unknown
    Unknown
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    Hm, servers are still live.
  • Rootbreaker
    Rootbreaker Posts: 396
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    Not still. I did get knocked offline when they announced it. Didn't try to get back on until I saw your message, so I'm not sure how long they were down. Way less than 2 more hours though, unless they plan on taking them down a third time.
  • Unknown
    Unknown
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    The post is 45 minutes old. Servers are still online. I'm confused.
  • Gideon
    Gideon Posts: 340 Mover and Shaker
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    I logged in and the update erased my entire account. Nice seemless update. My user name is Gideon.I had 3 level 50 planes walkers, almost entirely complete campaign, almost all rares commons and uncommons, I also won 3 quickbattles. I had 10 Mythics. My entire account was erased. I hope someone important sees this because I'm pissed off!
  • LakeStone
    LakeStone Posts: 1,377 Community Moderator
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    Gideon wrote:
    I logged in and the update erased my entire account. Nice seemless update. My user name is Gideon.I had 3 level 50 planes walkers, almost entirely complete campaign, almost all rares commons and uncommons, I also won 3 quickbattles. I had 10 Mythics. My entire account was erased. I hope someone important sees this because I'm pissed off!

    Please reach out to our support team at www.d3go.com/mobile-games-support and the team can help restore your save. Thanks.
  • Gideon
    Gideon Posts: 340 Mover and Shaker
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    I reached out on Friday. Hopefully it will be resolved on Monday.

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