synthorange wrote: Has anyone submitted a ticket in the last week or so and gotten any sort of response at all?
MikeHock wrote: It took me 7 weeks and many many emails to get a stupid activation link to sign up for this forum and they ignored all my other comments, concerns and questions. Best of luck.
DaveyPitch wrote: Spoit wrote: BigMao wrote: I also haven't received a reply from them since last Thursday (I submitted a ticket because I spent $100 to buy five Thunderclap covers a few hours before the nerf). I was hoping they'd have a response earlier in the week.. Yeah, I'd be fine with them just rejecting the request, if it meant actually getting a response. In retrospect, I was kinda snippy in the email I'm the same, sent a request/complaint through regarding how much I'd spent on Rags, though I hope I wasn't too snippy. I'm sure they expect it though. If people put time, effort and possibly real cash into something, then find it changed beyond recognition, they had to expect a certain amount of abuse from players who felt let down and angry. How they eventually respond to everyone, either individually or in a mass response via the forums will go a long way to deciding how many people stick with the game IMO.
Spoit wrote: BigMao wrote: I also haven't received a reply from them since last Thursday (I submitted a ticket because I spent $100 to buy five Thunderclap covers a few hours before the nerf). I was hoping they'd have a response earlier in the week.. Yeah, I'd be fine with them just rejecting the request, if it meant actually getting a response. In retrospect, I was kinda snippy in the email
BigMao wrote: I also haven't received a reply from them since last Thursday (I submitted a ticket because I spent $100 to buy five Thunderclap covers a few hours before the nerf). I was hoping they'd have a response earlier in the week..
BigMao, Sorry for the (very) delayed response. You should have an updated ticket, but I wanted to respond to you directly as well (this will mostly cover the same points in the ticket). The unfortunate part of my answer is that the development team is still looking into what can be done to support those in the community. Since this is a change that impacts all users of the character (some feel it a positive change, others negative), the development team wants to make sure that they address this issue in a way that does not make those that were happy with the change feel that they are being treated unfairly. As the decision that is made on this issue may impact how future character changes are rolled out as well, it is important for them to make sure they come up with the best possible solution. The other thing that has come from this issue is an attempt to be more transparent in the future. You may have seen the announcements posted recently regarding planned character changes, as well as a post detailing the changes to Invisible Woman (including why those changes were made). This is an attempt on our part to give users a bit of a heads-up to changes that are coming down the line regarding popular characters, as well as an attempt to help players understand why we feel those changes will benefit the community. I am very hopeful that we will be able to post an update to the forums in the next few days that outlines all of the details mentioned above (as well as the details I am not able to provide at this time). Thanks D3PCS Posts: 15 Joined: Thu Sep 26, 2013 8:00 pm
IceIX wrote: MikeHock wrote: It took me 7 weeks and many many emails to get a stupid activation link to sign up for this forum and they ignored all my other comments, concerns and questions. Best of luck. Interesting. I have access to the forumadmin email account and have personally activated quite a few requests that have come in there to save some time. Did you send those mails to the standard support address instead? That's probably the reason it didn't get handled well since the support email has absolutely nothing to do with the D3 forums. See viewtopic.php?f=2&t=749 on forum activation.
Emotive wrote: BigMao wrote: I also haven't received a reply from them since last Thursday (I submitted a ticket because I spent $100 to buy five Thunderclap covers a few hours before the nerf). I was hoping they'd have a response earlier in the week.. You spent $100 on Thunderclaps and you received those Thunderclaps, you got what you paid for. You don't have a case or reason to have your money retuned.
jozier wrote: Man I swear to god, the people who complain about the Rag nerf come up with the worst analogies ever.