Poor customer service.

I put in a ticket to see of I could get the HP I spent on Ragnaroks Thunderclap due to thw recency of the purchase. (I spent the hero points maybe an hour before the Nerf patch went live). I also wanted my hero points refunded not only based on purchase recency, but the fact that the devs did not communicate that a Nerf was incoming. Theyy know that was a mistake because they just posted a list of incoming balance changes to characters and in priority.

Anyway, it has been 24 hours without a response from a human being.Not one word. Insure my ticket has fallen into the nether.I've never waited more than 24 hours from any customer service to respond. At the very least they send a message saying that they are overwhelmed but I'm not being ignored. So irritated with this company in the wale of this rag Nerf.