Okay, props to d3 Customer Support

BearVenger
BearVenger Posts: 458 Mover and Shaker
edited August 2014 in MPQ General Discussion
This year, I've had my CS tickets be slowly processed, not followed up on, or given the "works as intended" line (which is fair, but not satisfying). And I've been a grump on the board.

On the v59 debut day, I sent my Dr. Doom out to an alliance member and accidentally recalled him for HP. I was upset to get rung up for the HP, because it happened without any kind of notice or safety check. I emailed that an undocumented feature, working out of precedent with other in-app HP purchases, especially on Day 1, was worthy of an HP refund. Really, I would have been happy for my complaint to just be noted and put into consideration for fixes on the next patch.

This afternoon, I got a reply from d3CS, offering me their apologies and a 200 HP refund. I really appreciate it, and consider it a small kindness from you. Thanks and good on you.

Comments

  • atomzed
    atomzed Posts: 1,753 Chairperson of the Boards
    Thanks for sharing! A positive example is rare amongst the cynicism in the forum. icon_e_smile.gif

    (Side note it's interesting that a thread about how CS sucks gather so many comments, whereas as a thread that praise the CS Z gathered zero comments)
  • Unknown
    Unknown
    The Pop Up notice must be in the pipes for R60 I think.

    I'm glad for you. It brings some hope that they can be better sometimes.
  • Unknown
    Unknown
    BearVenger wrote:
    This year, I've had my CS tickets be slowly processed, not followed up on, or given the "works as intended" line (which is fair, but not satisfying). And I've been a grump on the board.

    On the v59 debut day, I sent my Dr. Doom out to an alliance member and accidentally recalled him for HP. I was upset to get rung up for the HP, because it happened without any kind of notice or safety check. I emailed that an undocumented feature, working out of precedent with other in-app HP purchases, especially on Day 1, was worthy of an HP refund. Really, I would have been happy for my complaint to just be noted and put into consideration for fixes on the next patch.

    This afternoon, I got a reply from d3CS, offering me their apologies and a 200 HP refund. I really appreciate it, and consider it a small kindness from you. Thanks and good on you.

    Im having terrible luck with d3 support. And holy **** just noticed that they have used that "works as intended" line on me too. That makes me soo angry.
  • Nellyson
    Nellyson Posts: 354 Mover and Shaker
    Wow, good to hear! I've only used CS to unpromote an alliance member. They've been quick with those requests, but I'm guessing because that's super easy to do! But good news here!
  • BearVenger
    BearVenger Posts: 458 Mover and Shaker
    atomzed wrote:
    Thanks for sharing! A positive example is rare amongst the cynicism in the forum. icon_e_smile.gif

    (Side note it's interesting that a thread about how CS sucks gather so many comments, whereas as a thread that praise the CS Z gathered zero comments)

    To be fair, this thread was only up for 3 hours, in off-peak time, before you replied. It hadn't started growing moss yet.

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