Bought heroic points disappeared

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Stanley71
Stanley71 Posts: 75 Match Maker
edited August 2014 in MPQ Bugs and Technical Issues
Hi there...
Today I bought 20k heroic points for 89,99€. After the transaction was completed, the ammount of 20k HP appeared ingame. But after a few seconds it disappeared!
So I paid 89,99€ for nothing!
Please give me my paid heroic points.









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Player Name: Stanley71
Player ID: 4df98306d8874abc90eb818c024d6304
Platform: iOS
Release Version: Ship.R58.0.CL220685, Data: 223336.0.223336.0 LIVE

Comments

  • SilverHawk
    SilverHawk Posts: 41
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    Please open a customer support ticket to mobilesupport@d3p.us. They should be able to help you. Make sure you give them a lot of details ( your in-game user name, how much you spent, what OS, etc....).
  • Stanley71
    Stanley71 Posts: 75 Match Maker
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    I did! I even send the correspondence from clickandbuy in the mail...
    But no reply till now icon_e_sad.gif(((
  • Stanley71
    Stanley71 Posts: 75 Match Maker
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    It seemed that they did't accept the clickandbuy receipt..
    The answered me last thursday, that I have to submit a screenshot with the receipt for verification.
    I've sended a screenshot from iTunes store. But havn't got a reply since then icon_e_sad.gif
    I'm thinking about to open a new ticket - every day!!!
  • Stanley71
    Stanley71 Posts: 75 Match Maker
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    Today I've got my purchased HP...
    Over one week delay, but I've got them finally!

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