Bought heroic points disappeared

Stanley71
Stanley71 Posts: 75 Match Maker
edited August 2014 in MPQ Bugs and Technical Issues
Hi there...
Today I bought 20k heroic points for 89,99€. After the transaction was completed, the ammount of 20k HP appeared ingame. But after a few seconds it disappeared!
So I paid 89,99€ for nothing!
Please give me my paid heroic points.









____________
Player Name: Stanley71
Player ID: 4df98306d8874abc90eb818c024d6304
Platform: iOS
Release Version: Ship.R58.0.CL220685, Data: 223336.0.223336.0 LIVE

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In
Register

Comments

  • SilverHawk
    SilverHawk Posts: 41
    Please open a customer support ticket to mobilesupport@d3p.us. They should be able to help you. Make sure you give them a lot of details ( your in-game user name, how much you spent, what OS, etc....).
  • Stanley71
    Stanley71 Posts: 75 Match Maker
    I did! I even send the correspondence from clickandbuy in the mail...
    But no reply till now icon_e_sad.gif(((
  • Stanley71
    Stanley71 Posts: 75 Match Maker
    It seemed that they did't accept the clickandbuy receipt..
    The answered me last thursday, that I have to submit a screenshot with the receipt for verification.
    I've sended a screenshot from iTunes store. But havn't got a reply since then icon_e_sad.gif
    I'm thinking about to open a new ticket - every day!!!
  • Stanley71
    Stanley71 Posts: 75 Match Maker
    Today I've got my purchased HP...
    Over one week delay, but I've got them finally!

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In
Register

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In
Register

Quick Links

Categories