Brilliant Ascension Bundle

Ekimdon
Ekimdon Posts: 11 Just Dropped In
in MPQ General Discussion

Bought the first 2 in this bundle. Was supposed to receive 44 Luke Cage covers with second purchase. Didn't happen. Anyone know how to contact the MPQ support. D3 is a no go. Returned as undeliverable

Comments

  • Alfje17
    Alfje17 GLOBAL_MODERATORS Posts: 4,351 Chairperson of the Boards

    Emails to support@d3go.com should still work, let us know if that was returned.
    You can also create a ticket by going to the Support Ticket system on the Support tab of this forum.
    Or go directly to https://d3go.helpshift.com/hc/en/3-marvel-puzzle-quest/contact-us/

  • Ekimdon
    Ekimdon Posts: 11 Just Dropped In

    Thanks for info

  • Ekimdon
    Ekimdon Posts: 11 Just Dropped In

    Support responded. They want proof. Sent screenshot showing grayed out purchased in offers. Not good enough they responded. Send proof of purchase. Sent screenshot from google play purchase. Never heard from them again. SSDD

  • Scofie
    Scofie GLOBAL_MODERATORS Posts: 1,744 Chairperson of the Boards

    @Ekimdon said:
    Support responded. They want proof. Sent screenshot showing grayed out purchased in offers. Not good enough they responded. Send proof of purchase. Sent screenshot from google play purchase. Never heard from them again. SSDD

    @Ekimdon - DM me the ticket number and I'll ask S0kun to look into it for you.

  • slf03c
    slf03c Posts: 36 Just Dropped In

    Im dealing with the same issue and they aren't responding to me.

  • Scofie
    Scofie GLOBAL_MODERATORS Posts: 1,744 Chairperson of the Boards

    @slf03c said:
    Im dealing with the same issue and they aren't responding to me.

    @slf03c - see above. Send me the ticket number and I'll get it looked into for you.

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