game reset itself

Unknown
Unknown
edited April 2014 in MPQ Bugs and Technical Issues
My game completely reset itself and all my heroes are gone. All I did was close and reopen my game this morning when I didnt get the expected daily gift. I now have a fresh game without a username. I am feeling REALLY disheartened right now... I have 165 hours played.

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Comments

  • Dayv
    Dayv Posts: 4,449 Chairperson of the Boards
    Did you have it linked to Facebook (or Google+, not sure if that works yet) for save backups?

    In any case, I'd recommend contacting Customer Support to see what they can do: viewtopic.php?f=9&t=1274
  • Unknown
    Unknown
    DayvBang wrote:
    Did you have it linked to Facebook (or Google+, not sure if that works yet) for save backups?

    In any case, I'd recommend contacting Customer Support to see what they can do: viewtopic.php?f=9&t=1274

    I play from Steam and I did contact support, so far they are trying to help but I dont have a folder that I am supposed to have "slot0"
  • Unknown
    Unknown
    they fixed it, great service and fast!
  • JamieMadrox
    JamieMadrox Posts: 1,798 Chairperson of the Boards
    voodoou wrote:
    they fixed it, great service and fast!
    Really? I'm still waiting on a ticket I sent two weeks ago and another I sent a few days ago.
  • Dayv
    Dayv Posts: 4,449 Chairperson of the Boards
    charlesjbarry wrote:
    show previous quotes
    Really? I'm still waiting on a ticket I sent two weeks ago and another I sent a few days ago.
    You should PM D3PCS with the ticket numbers and see if they can help.

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