Known Issue: Soft Locks

Hey, folks!

When an issue happens in a Coalition event, we get that it affects more than one player (which would be bad enough to deserve attention) but their whole Coalition.

While isolated issues allow us some room to fix this or that score, widespread ones don't for we have no reasonable way to determine what could have happened to rankings without those issues. This is even more true if we consider events in which some battles 'lock' the following one, such as RoGP. This is why we offer compensations to everyone that could potentially have been affected, in these cases. The exception here are the cases in which we know what happened and can check that one player's matches have not been affected.

Now, as @Janosik mentioned, Coalition events are about more than Rewards - Scores are a crucial aspect of them and some would say the most important one. There's no way to change Coalition scores, both for technical reasons and for those mentioned above. We have been studying ways to further protect these events from potential issues and also ways to better reflect a Coalition's engagement and effort in addition to the current rank.

While there is no objective way to mend the experience, we mend what we can and work on providing a better experience in the near future and beyond it.