Fail to play after Update to Phyrexia

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LucasRolim
LucasRolim Posts: 2 Just Dropped In
in MtGPQ Bugs & Technical Issues

Hello, i have updated today to new in come seasion, but i can't log in to play occour an error " FAIL TO LOAD ATRIBUTES "

I try to uninstall and an install the app, but don't work.

I'm a assiduous player and i need play, please staff can u help? Thank you very much!

I will attach a picture to make the things easy>

The screen make a loop and loading, loading, and don't start the game...

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  • Tremayne
    Tremayne Posts: 1,620 Chairperson of the Boards
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    @LucasRolim - if you haven’t already done so, I recommend that you make a support ticket here on these forums. Just go to the support area (see menu at the top) and you’ll get a much faster response. I hope you have access to your UID.

  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,288 Chairperson of the Boards
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    Hello @LucasRolim,
    I'm sorry to hear that you're having trouble logging in.
    Please submit a ticket to customer support via this link: https://d3go.helpshift.com/hc/en/4-magic-puzzle-quest/contact-us/
    Explain to them the problem you encountered, and they will be happy to help you!
    Rebeca

  • Apsinthion
    Apsinthion Posts: 2 Just Dropped In
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    I have the same issue since the update. Failed to load assets.

    Huawei p20

  • Apsinthion
    Apsinthion Posts: 2 Just Dropped In
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    Restarted my router and took it off the net for 5 mins. Solved it.

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