{INVESTIGATING} Game won't load with new update

goblin

I am using an ipad with IOS10.3.4 and game gets to 20% and stops and disappears after I downloaded new update. I can't access customer service.

LakeStone

goblin said:

I am using an ipad with IOS10.3.4 and game gets to 20% and stops and disappears after I downloaded new update. I can't access customer service.

We are seeing a few reports of this now and are investigating.  Once we have more details we will keep you posted. 

iuchiban

+1, having the exact same problem!

jschmitz9

I am also having this issue, I hope they correct it long enough so I can do a backup!I have been playing this game for years

jimjack

i am having the same problem

Adwinters8346

Me too. Same thing. 

Jbsmash

Hoping for news on this problem soon.hoping for news on this problem soon.

jschmitz9

me too, my alliance is going to be mad. I have a lot of time invested into my roster, it would be so sad to lose it all.

LakeStone

Team has identified the issue and a fix is in place to go live with the next update.  Thanks for your patience!

https://d3go.helpshift.com/a/marvel-puzzle-quest/?s=current-known-issues&f=known-issue-trouble-downloading-r222-update-on-ios-3-3-21&l=en