UID*
You have my UID from a previous report
Which pack?
Free booster
Is it related to the cards received or the purchase?
Yes
iOS or Android?
iOS 13.6.1 or 14.2
The six-hour timer associated with the free booster progresses slowly when the app is sent to the background from the Vault.
I believe this has been happening for a long time and tricking me and surely others into collecting fewer free boosters than are actually available.
Frequently I return to the game after several hours and find the timer has progressed far less than expected. I also recently performed the following test:
I loaded the game and found the free booster timer To be 2:57 (two minutes, fifty-seven seconds). I returned to my phone’s home screen and started a three-minute timer. When the timer expired, I returned to the game and found more than 2:10 remaining on the timer. Force-closing the game and reloading allowed me to immediately claim the free booster.
We could not reproduce this issue. If you face it again please let us know.
In order to help us, please provide the following information if you have it (you can PM me the answer if you prefer, or send it to Customer Support in-game):
A screenshot of the battle log?
The Planeswalker you were using and its level.
Which Event and Node.
All cards in the deck and possible interactions that might have happened.
Thank you,
Marcela.