Hallow's Eve Fetch Freeze [Can’t reproduce]

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FindingHeart8
FindingHeart8 Posts: 2,730 Chairperson of the Boards
edited January 2021 in MtGPQ Bugs & Technical Issues
Fetching Statled Awake when another Startled Awake is on the board causes the game to freeze lock.

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  • JinQuiet
    JinQuiet Posts: 71 Match Maker
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    Confirm.
    For me  freeze happened while playing
    Ashiok, Nightmare Muse against Liliana, Dreadhorde General

    Fetching a card named Thaumatic Compass with Ashiok's ability Nightmare Harvest caused freeze (game is responsive, everything works except you can't swap gems on the boards and have to quit manually).

    As a result I lost 7 points on the otherwise perfect event score.

    Complaint to the support about inadequate event rewards due to this bug is on the way.

    You should file your own complaint to support@d3go.com
  • FindingHeart8
    FindingHeart8 Posts: 2,730 Chairperson of the Boards
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    JinQuiet said:
    Confirm.
    For me  freeze happened while playing
    Ashiok, Nightmare Muse against Liliana, Dreadhorde General

    Fetching a card named Thaumatic Compass with Ashiok's ability Nightmare Harvest caused freeze (game is responsive, everything works except you can't swap gems on the boards and have to quit manually).

    As a result I lost 7 points on the otherwise perfect event score.

    Complaint to the support about inadequate event rewards due to this bug is on the way.

    You should file your own complaint to support@d3go.com
    I'm not even sure if it's worth it to keep trying this event.  Had a second game freeze that happened when Startled Awake was supposed to be bounced to my hand.  Totally separate type of trigger, but the same result.

    I'm 2 wins/2 losses where I would have won but lost because of freeze now.  I doubt there's possibility of catching up at this point. :/
  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,281 Chairperson of the Boards
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    Thank you for the feedback, this issue will be investigated!

    In order to help us, please provide the following information (please PM me the answer, or send it to Customer Support in-game):

    • UID* (Do NEVER post publicly your UID number on the Forum)

    • What device was used when it happened?

    • In which Event and Battle/Node did this happen?

    • In this case, the more information the player gives to us, the better.

    Thank you,

    Marcela.

  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,281 Chairperson of the Boards
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    We could not reproduce this issue. If you face it again please let us know.

    In order to help us, please provide the following information if you have it (you can PM me the answer if you prefer, or send it to Customer Support in-game):

    • A screenshot of the battle log?

    • The Planeswalker you were using and its level.

    • Which Event and Node.

    • All cards in the deck and possible interactions that might have happened.

    Thank you,

    Marcela.

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