In order to help us, please provide the following information (please PM me the answer, or send it to Customer Support in-game):
UID* (Do NEVER post publicly your UID number on the Forum)
What device was used when it happened?
Which Novde/Battle?
A list of all cards in the deck and possible interactions that might have happened.
In this case, the more information the player gives to us, the better.
Thank you,
Marcela.