Hello D3 Go! Forum Users -

We wanted to give a friendly reminder to everyone that we are no longer using Zendesk to manage our Customer Support tickets. If you would like to submit a support ticket, then please make sure you are either utilizing the in-game Helpshift feature, or emailing our team at support@d3go.com

In addition, if you have a recent Zendesk ticket that seems to have suddenly been closed for no reason, then please email us at the above address or in-game for further assistance.

Thank you!
D3 Go!
Hello D3 Go! Forum Users -

If you are still having trouble updating your birth date on your forum profile, then please follow the steps listed in the below discussion thread.

Please copy and paste this URL for details --> https://forums.d3go.com/discussion/72653/new-forum-terms-of-service-steps-to-update-profile

It is very important that all users complete this process, otherwise they will unfortunately be unable to actively participate in the forum on their current account.

Thank you!

New Forum Terms of Service + Steps to Update Profile

BrigbyBrigby Posts: 4,626ADMINISTRATORS Site Admin
Hello D3 Go! Forum Members – 

We wanted to share a couple of updates with our players and forum members.

Starting on May 21, 2018, all D3 Go! forum members will need to have confirmed that they are age 18 or older to be able to participate in the D3 Go! forums.  This is due to age requirements coming into place once GDPR is in effect to prevent anyone from under the age of 18 to be registered in the forums after GDPR rules are in place. Our Terms of Service has been updated to reflect this new requirement. To confirm your age, all users must update their age via their profile page located in the forums.

To update your forum profile, please do the following -
  • One you are logged in, please click on the Account Options (Looks like a cogwheel) icon in the top right corner to open the dropdown menu
  • Click on the “Edit Profile” button
  • Find “Birthday” 
  • Please enter your complete birthdate inside each dropdown menu
  • Click Save.
Once this has been completed, you are all set! If you continue having issues accessing the forum, then please email community@d3go.com, and our team will be able to assist.

We are asking all users to do this before May 21 as failure to do so will result in no longer being able to contribute to the D3 Go! forums until complete.  Starting on May 21, any profiles that have not updated their profiles will be unable to log into their forum account.  We ask all forum users to update their profiles before May 21, as there may be some delays in confirmation of accounts after this date which may prevent these users from immediately participating in the forums.

Please note, that we will be removing all accounts that have not logged into the forums after May 1, 2016 due to inactivity.

We also want to mention that Facebook Social Connect will be disabled and will no longer be working after May 21.  If you are already using this service, please note this will no longer be a sign-in option via Facebook, therefore you will need to update your profile to have access to the forums with an email login.  For those that use Facebook Social Connect to log into the forums, please visit HERE and enter the email address you associate with your Facebook account to set a password.

We will also be sending this message via email to our forum users in the next couple of days, so please keep a look out for a message in your email inbox.  We thank you for being a part of the community and playing our D3 Go! titles!

Thanks!
- The D3 Go! Team

Privacy Policy
Terms of Service
D3 Go! Community Manager
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You are more than welcome to message me, if you require any assistance, however please note that due to the sheer volume of messages I receive, I may not be able to respond back immediately. Thank you for your patience!
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My MPQ Roster (Last updated: 4/10/18)
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