broll said: The rockett said: Wow. So they know it's an issue but won't fix this. I bought it because of this BH rate. I bet the BBB (Better Buiness Bureau) would have a field day with the fraudulent sales practice the Demi/D3 is doing with this. You can fix it but are not and not giving the customers the rates that are posted. How do you think this is right for you to do a hot fix to get this corrected. You did with the Gambit vault. You did with the $2 for 7CPs, well except for 1 person......, you did for the HE release vault when BH was set at a high percentage. This one doesn't deem too important to fix. Why don't we ask them and find out?https://www.bbb.org/losangelessiliconvalley/business-reviews/internet-gaming/d3-go-demiurge-studios-in-los-angeles-ca-420480Anyone who bought HP with IRL money talk to CS first, if they refuse a refund submit a claim.
The rockett said: Wow. So they know it's an issue but won't fix this. I bought it because of this BH rate. I bet the BBB (Better Buiness Bureau) would have a field day with the fraudulent sales practice the Demi/D3 is doing with this. You can fix it but are not and not giving the customers the rates that are posted. How do you think this is right for you to do a hot fix to get this corrected. You did with the Gambit vault. You did with the $2 for 7CPs, well except for 1 person......, you did for the HE release vault when BH was set at a high percentage. This one doesn't deem too important to fix.
Jarvind said: So like, did you guys notice how fast people pounce on tokens when the odds are bugged but displaying correctly and decide to use it as a sales tactic?
The rockett said: Jarvind said: So like, did you guys notice how fast people pounce on tokens when the odds are bugged but displaying correctly and decide to use it as a sales tactic? @Jarvind here is the difference. When the LT rate got messed up for the Gambit Vault, it was displayed right. So you got what you "paid" for by using your LTs and CPs. Now did D3/Demi want that? Heck no. But the rate was correct. This, the rate is wrong and they admitted it. So you bought this token pack under false advertisement and CS told me the same. Tough luck. Nothing we can do. That is not right.
Jarvind said: The rockett said: Jarvind said: So like, did you guys notice how fast people pounce on tokens when the odds are bugged but displaying correctly and decide to use it as a sales tactic? @Jarvind here is the difference. When the LT rate got messed up for the Gambit Vault, it was displayed right. So you got what you "paid" for by using your LTs and CPs. Now did D3/Demi want that? Heck no. But the rate was correct. This, the rate is wrong and they admitted it. So you bought this token pack under false advertisement and CS told me the same. Tough luck. Nothing we can do. That is not right. Pretty much what I meant by "sales tactic," the implication being that this was done on purpose.
Freelancer said: If the displayed odds can be different from the actual odds, how can we ever trust the displayed odds? What if this has happened before? What if the displayed odds have shown the correct odds but the actual odds are much worse? How would we ever know?/paranoia
Brigby said: Hi Everyone. We apologize for the confusion, but please understand that we made this post, to inform players of this display bug, immediately once we discovered the issue. This bug was absolutely not intentional, and we were not trying to mislead any players. We have just returned to the office after the weekend, and are currently discussing how to address this issue. Once we have come up with a decision, I will update this post with any additional information.
Vhailorx said:And on a more general note, I would once again urge d3 and demi to fix the odds splash page once and for all. Please go back to something like the old setup with a list of each character next to a simple percentage reprensation of the odds of getting that character. And if the odds of getting that character are so small that they would appear as 0.0%, then maybe you should consider adjusting the token system.I know that bonus heroes and low individual character odds were a challenge for the old token odds splash page, but the new page is actually worse than nothing because not only does it contain less information, what information is present can be misleading or outright wrong.
Brigby said: This bug was absolutely not intentional, and we were not trying to mislead any players.
Talus9952 said: Yep, I've stated my opinion before. This can actually be an actionable legal matter for false advertisement.
Brigby said: Hi Everyone. We are certainly not trying to sweep this issue under the rug. As a matter of fact, we are currently finalizing details of compensation, and are anticipating rolling it out tomorrow. Thank you for understanding.