Game crashed while starting up - Can't access account

Elexsynn3411

Bugs aside I have been loving this game! Though a major problem came up, yesterday. The game crashed while I was starting it up and causes my phone to restart. Once the phone came back on, the game isn't recognizing I have an account anymore. The opening screen has the prompt on the bottom about running the tutorial and "login with FB" on the upper right...

My Google Play account looks to be initiating fine, but I am concerned that doing the tutorial again may overwrite my existing account...

I have already submitted a ticket about it, but until I receive a response is anyone aware of a fix for this I am not aware of yet?

Thanks!

Avahad

I was locked out at that screen for 4 days- customer service told me to restart so I had an account to be overwritten with my old account- when I restarted it was all my old account details behind the screen.........
Just make sure you remember everything you can about ur old account just in case you try it.........

Elexsynn3411

Avahad wrote:

I was locked out at that screen for 4 days- customer service told me to restart so I had an account to be overwritten with my old account- when I restarted it was all my old account details behind the screen.........
Just make sure you remember everything you can about ur old account just in case you try it.........

So go ahead and do the training sessions and play as normal then? Think I am going through withdrawls - I miss my werewolves.

Avahad

In my case after waiting and when they told me to play the tutorial- I tried to start it and it just reverted to my original account- I didn't have to actually do anything except take the plunge and click start.......
it was with a feeling of dread that I did so however and I was petrified of losing everything before they told me to do it so didn't......